Customer Charter

The Customer Charter was adopted at the May 2026 Council Meeting.

The Customer Charter is a public-facing social contract that establishes transparent service goals.

The document adopts a pragmatic approach that prioritises public safety while operating within the organisation’s financial and resource constraints.

It distinguishes between requests for service and requests for information, noting that complex enquiries will be processed as resources allow.

The document aims to be transparent about recognising resource constraints and managing customer expectations while prioritising public safety.