Customer Charter
We are inviting community feedback on our Draft Customer Charter.
The Draft Customer Charter is designed to be a public-facing social contract that establishes transparent service goals.
The document adopts a pragmatic approach that prioritises public safety while operating within the organisation’s financial and resource constraints.
It distinguishes between requests for service and requests for information, noting that complex enquiries will be processed as resources allow.
The document aims to be transparent about recognising resource constraints and managing customer expectations while prioritising public safety.
All feedback that’s provided will be reviewed and considered by Council before the Draft Customer Charter is adopted.
Feedback is invited until 5pm on Friday, 17 April 2026.
For more information, contact Council’s Customer Experience Manager on 03 5461 0610.
We are inviting community feedback on our Draft Customer Charter.
The Draft Customer Charter is designed to be a public-facing social contract that establishes transparent service goals.
The document adopts a pragmatic approach that prioritises public safety while operating within the organisation’s financial and resource constraints.
It distinguishes between requests for service and requests for information, noting that complex enquiries will be processed as resources allow.
The document aims to be transparent about recognising resource constraints and managing customer expectations while prioritising public safety.
All feedback that’s provided will be reviewed and considered by Council before the Draft Customer Charter is adopted.
Feedback is invited until 5pm on Friday, 17 April 2026.
For more information, contact Council’s Customer Experience Manager on 03 5461 0610.
Page last updated: 30 Mar 2026, 04:51 PM
