Customer Charter

Community feedback on our Draft Customer Charter has now closed.

No feedback was received during the community engagement period.

The Draft Customer Charter is designed to be a public-facing social contract that establishes transparent service goals.

The document adopts a pragmatic approach that prioritises public safety while operating within the organisation’s financial and resource constraints.

It distinguishes between requests for service and requests for information, noting that complex enquiries will be processed as resources allow.

The document aims to be transparent about recognising resource constraints and managing customer expectations while prioritising public safety.

The Draft Customer Charter will be considered for adoption at the May Council Meeting.

For more information, contact Council’s Customer Experience Manager on 03 5461 0610.